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FAQ

Q. How long does the delivery usually takes?
Delivery usually will take about 3 to 7 working days

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q. What are the payment methods available?
secretbyme.com offers various kind of Payment Methods as shown below :-                    
We do accept payment in the form of online banking



Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q. Would anyone know what's inside the package?

The answer is a "NO" , We would like to keep it as a secret to ourselves, you can request us to write anything such as shoes, clothes...etc in the product content, (Please leave a comment in the comment box).

 

Q. What if I received a defected or used products?

For hygiene purpose, we will NEVER resell a used product. For the defected product, once you have received the parcel, you can take a picture to verify with us and we would proceed to exchange, but please keep that in mind the product should remain unused ( it can be opened ).

 

Q. Do you offer Cash On Delivery (C.O.D)?

Yes. Kindly make an appointment with our customer service personnel for C.O.D location through (014-9134272 WhatsApp / Wechat / SMS / phone call).

 

Q. What is the warranty period for my orders?    

Due to the fact that all products are related to sex and for hygiene purposes, we do not recommend product return. We have a strict quality checking process and we always make sure that products are in the best condition before we ship out.However, we do recommend that you contact us (014-9134272, WhatsApp, Wechat, SMS) within 24 hours from order received if you really feel that you need to return the faulty product. Please refer to Return Policy.    

 


Q. I forgot the Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 


Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still on pending status.
- You may request to cancel your order before it is shipped and/or delivered
- Please send an email to our customers service email at  askme@secretbyme.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
- All payments made are non-refundable in cash. An order cancelled will be refunded via cash voucher. Please refer to Return & Refund Policy

 


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.

 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to  askme@secretbyme.com or Whatsapp (0149134272) for us to clear your doubts. Our customer service will contact you during working days and hours.